Terms and Conditions

01

Definitions

1.1 Company, we, us — Take Funded Ltd., company number 2026-00594, registered at Ground Floor, Rodney Court Building, Rodney Bay, Gros Islet, Saint Lucia.

1.2 Client, you — the natural person who registers a Profile and accepts these Terms.

1.3 Profile — the personal account in the Client Area through which the Client purchases and manages Evaluation Accounts and Funded Accounts.

1.4 Evaluation Account — a simulated trading account provided for the purpose of completing an Evaluation Programme.

1.5 Funded Account — a simulated trading account provided after a successfully completed Evaluation Programme, on which the Client's performance may give rise to a Reward.

1.6 "Funds" — the numerical balance displayed on an Evaluation Account or a Funded Account. The quotation marks are used deliberately and throughout this document to emphasise the fictitious nature of that balance. No such funds exist, no object of ownership exists, the Client acquires no right of ownership in them, and the Client is not entitled to demand payment of the displayed balance.

1.7 Reward — a monetary amount payable by the Company to the Client, calculated by reference to simulated performance in accordance with section 10. A Reward is a contractual performance-based payment, not a distribution of trading profit and not a withdrawal of the Client's property.

1.8 Trading Rules — the rules set out in sections 8 and 9, as amended in accordance with section 17.

1.9 Server Time — the time zone of the trading server, as published in the Client Area.

1.10 Account Size — the nominal simulated capital of an account as purchased, for example USD 100,000. Percentages expressed against Account Size are calculated on that nominal figure and do not change as the balance changes.

02

Nature of the Service

2.1 The Company provides an educational and evaluation service. All trading activity on every account provided by the Company, at every stage — free demo, evaluation and funded — takes place exclusively in a simulated environment. No order placed by the Client is routed to any market, exchange, liquidity provider or counterparty. No financial instrument is acquired, held or disposed of at any time.

2.2 The Company is not a broker, a bank, an investment firm, an asset manager or a payment institution, does not hold client money, does not provide investment advice, portfolio management or any regulated financial service, and does not solicit deposits.

2.3 The balance shown on any account is data. It is expressed in United States dollars for readability only and does not represent money, credit, a claim, or any asset of the Client.

2.4 Nothing in these Terms creates an employment relationship, partnership, joint venture or agency between the Company and the Client; the Client acts on their own behalf and is solely responsible for any taxes arising from Rewards received.

2.5 The Client should read the Risk Disclaimer before purchasing. Past simulated performance is not indicative of any future result, and the majority of participants do not complete an Evaluation Programme successfully.

03

Eligibility, Profile and Jurisdictional Restrictions

3.1 The Service is available only to natural persons who are at least 18 years of age. Age is verified against the identity document submitted under section 4. The Company does not knowingly contract with minors and will close any Profile found to belong to one.

3.2 Each person may hold one Profile only. Operating more than one Profile, registering on behalf of another person, sharing, selling, lending or otherwise transferring a Profile or any account to a third party is prohibited and constitutes a systemic breach under section 11.

3.3 On registration the Client declares their citizenship, country of residence, the country in which they conduct business, the country in which they pay taxes, and that they have no conviction for a financial crime. The Client must notify the Company of any change to these declarations.

3.4 The Service is not available to persons who are citizens or residents of, conduct business in, or pay taxes in: the United States of America; the Russian Federation; Belarus; any jurisdiction subject to comprehensive sanctions; any jurisdiction identified by the FATF as high-risk; and any person or entity appearing on the OFAC, EU or UN sanctions lists. The current consolidated list of restricted jurisdictions is published in the Client Area and shown at checkout, and forms part of these Terms. The Company updates that list as sanctions designations and FATF assessments change, and such an update takes effect under section 17.

3.5 The restriction on United States persons is absolute and is applied at registration, at purchase and at payout. Circumventing it, including by means of a VPN, a proxy or false declarations, is a systemic breach.

3.6 The Client is responsible for confirming that use of the Service is lawful where they are located.

3.7 A Client who relocates to a restricted jurisdiction must notify the Company. Continued use of the Service from a restricted jurisdiction is a systemic breach, and no Reward is payable to a restricted jurisdiction.

04

Verification (KYC and AML)

4.1 Standard verification requires a valid passport or national identity document and a proof of address issued no more than three months before submission.

4.2 Enhanced verification additionally requires a liveness selfie and a name-match check between the identity document, the Profile and the payment method used. Verification is required when a Funded Account is issued, and the Company may require it at any other time.

4.3 The name on the payment method used to receive a Reward must match the verified identity of the Client. Payments to third parties are not made under any circumstances.

4.4 Where verification is not completed, or where a name mismatch is not resolved, the Reward request is frozen. The Client's simulated performance is not voided by the freeze. If verification is still not completed 90 days after the freeze begins, the account is closed and no Reward is payable.

4.5 The Company screens Clients against sanctions lists at onboarding and on an ongoing basis, and may suspend or terminate the Service where screening produces a positive or unresolved result.

05

Purchase, Fees, Refunds and the Right of Withdrawal

5.1 Access to an Evaluation Programme is purchased for a one-off fee stated at checkout. The fee is consideration for access to the evaluation service and is not a deposit, margin or investment.

5.2 Optional add-ons may be purchased at checkout at the prices then displayed. The Company does not offer add-ons that relax the Trading Rules; in particular, no add-on increases a loss limit, permits trading inside a news window, or permits the holding of positions over the weekend on a Funded Account. Where two add-ons cannot be combined, the Client Area indicates this.

5.3 Right of withdrawal and refund. The Client may withdraw from the contract and obtain a full refund of the fee within 14 calendar days of purchase, provided that no trade has been opened on any account purchased under that contract. This right applies to all Clients, whether or not consumer protection legislation would otherwise grant it.

5.4 The right of withdrawal is lost at the moment the first trade is opened. By opening a trade, the Client expressly requests that performance of the service begins during the withdrawal period and acknowledges that the right of withdrawal is thereby extinguished. This acknowledgement is given by a separate confirmation at checkout, and the timestamp of the first trade on each account is recorded.

5.5 A free demo account is available for 14 days at no cost on the Match-Trader platform, so that execution, spreads and platform behaviour can be assessed before any purchase is made.

5.6 Where an Evaluation Account fails, the Client may purchase a new attempt at a discount of 10% where the account failed in Phase 1, 15% where it failed in Phase 2, and 20% where it failed at the funded stage. The discount is offered at the Company's discretion and does not constitute a refund.

5.7 The fee actually paid for an account, net of any discount or promotional code applied at checkout, is refunded to the Client together with the third Reward paid on the Funded Account arising from that purchase, as a separate line in the payment.

06

Free Demo

6.1 The free demo account is available for 14 days from creation on the Match-Trader platform only, carries no fee and gives rise to no Reward in any circumstances. The Company may limit the number of demo accounts issued to one Client.

6.2 The demo expires automatically. The Company may withdraw or modify the demo offering at any time.

07

Evaluation Programmes

7.1 The Company offers the following programmes. All percentages are calculated in accordance with the definitions published in the Client Area. A performance target is reached when the account balance, with all positions closed, equals or exceeds the Account Size increased by the target percentage.

7.2 Minimum trading days. A calendar day, by Server Time, counts as a trading day only if the account closes that day with a simulated result of at least 0.5% of the account balance at the start of that day. Days with a smaller result, no result or a negative result do not count. At least three trading days are required in each phase before that phase can be completed. At least three trading days on the Funded Account are required before the first Reward can be requested; no minimum applies to subsequent Rewards.

7.3 Daily limits and daily counters reset at 00:00 Server Time.

7.4 Breaching the daily loss limit or the maximum overall drawdown terminates the account immediately. Open positions are closed and the account is marked as failed.

7.5 The Company may vary the parameters of programmes offered for sale at any time. Section 17 governs the effect of such changes on existing accounts.

7.6 The 2-Step programme

7.6.1 The 2-Step programme consists of two consecutive phases. Phase 1 requires a simulated result of 10% of the Account Size; Phase 2 requires a simulated result of 5% of the Account Size.

7.6.2 Both loss limits are static. The daily loss floor is set at 00:00 Server Time at 95% of the account balance at that moment; the account fails when equity touches the floor at any moment during the day. The maximum overall drawdown is 10% of the Account Size and is fixed at the level established when the account is created. It does not move as the simulated result accrues.

7.6.3 On an account of USD 100,000, the maximum loss level is therefore USD 90,000 throughout the programme, irrespective of the highest balance reached.

7.7 The 1-Step programme

7.7.1 The 1-Step programme consists of a single phase. The performance target is 10% of the Account Size. On reaching it, and provided the minimum trading days in clause 7.2 have been met and no rule has been breached, the account is assessed for the funded stage under section 9.

7.7.2 Trailing maximum drawdown. The maximum overall drawdown is 6% and trails the highest equity reached on the account. Each time the account records a new equity high, the maximum loss level moves up with it and never moves back down. Equity includes the result of open positions, so a position showing an unrealised gain raises the level even before it is closed.

7.7.3 On an account of USD 100,000, the initial maximum loss level is USD 94,000. If equity reaches USD 105,000, the level moves to USD 99,000. If equity then falls, the level remains at USD 99,000.

7.7.4 Trailing daily loss limit. The daily loss limit is 3% and is recalculated at every daily reset from the higher of the balance and the equity at the start of the trading day. Where equity at the start of the day exceeds balance, the higher figure is used.

7.7.5 The trailing levels are displayed in the Client Area as absolute figures as well as percentages. The figures shown in the Client Area are updated periodically and are indicative; rule enforcement operates on the values recorded by the Company's risk systems at the moment of evaluation.

7.7.6 All Trading Rules in section 8 apply to the 1-Step programme without variation, including the risk limits, the stop-loss requirement, the limit on open positions, the news window, the minimum interval between trades and the prohibitions in clauses 8.7 to 8.10.

7.7.7 The 1-Step and 2-Step programmes may be held at the same time. Where a Client holds accounts under both programmes, the risk limits in clause 8.2 are assessed across all of the Client's accounts in aggregate, as provided in clause 8.2.3.

7.8 Inactivity on Evaluation Accounts. An Evaluation Account on which no trade is opened for 30 consecutive days is archived. An archived account retains its balance, its simulated result and its trading days, and may be reactivated by the Client from the Client Area. A reactivated account continues under the version of the Trading Rules in force at the time of purchase.

08

Trading Rules

8.1 Leverage

Forex 1:100 | Metals 1:30 | Indices 1:50 | Cryptocurrencies 1:10. Leverage is applied at symbol-group level and is identical at the evaluation and funded stages.

8.2 Risk limits

8.2.1 The risk carried by a single open position must not exceed 2%. Risk is the distance between the entry price and the stop loss multiplied by the volume, calculated at the entry price; spread, commission, swap and slippage are not included. Risk is assessed when the position is opened and again each time the stop loss is modified. A modification that moves the stop loss so that the risk exceeds 2% is a breach at the moment of the modification. A partial close reduces the risk of the position proportionally.

8.2.2 The aggregate risk carried by all open positions must not exceed 3%.

8.2.3 Both limits are calculated against the current balance and are assessed across all accounts held by the same Client in aggregate, not per account.

8.2.4 No more than five positions may be open at any time, irrespective of the risk carried by each. Only open market positions count; pending orders do not.

8.2.5 A stop loss must be attached within three minutes of opening a position. A position left without a stop loss beyond that window may be closed by the Company and is treated as a breach.

8.2.6 The Company applies a technical tolerance above the limits in clauses 8.2.1 and 8.2.2 solely to absorb the rounding of the minimum volume step, so that a Client is not penalised for a purely arithmetical deviation. The tolerance is applied by the Company's systems and confers no entitlement to exceed the published limits.

8.3 News

The Company publishes in the Client Area its own calendar of news releases classified as high impact, together with the instruments affected by each release. Opening or closing a position in an affected instrument is prohibited from five minutes before to five minutes after the release. A position closed inside that window by a stop loss or a take profit, and a pending order that is triggered inside that window, are treated as a closing or an opening inside the window. Placing or modifying pending orders and moving a stop loss further from the entry price inside the window are likewise prohibited. Positions opened before the window may remain open through it. Medium and low impact events are not restricted.

8.4 Holding over the weekend

Permitted on Evaluation Accounts. Not permitted on Funded Accounts: all positions must be closed before the Friday session close, and the Company closes them automatically. Automatic closure takes place at market prices and may be subject to slippage. This rule applies to all instruments, including cryptocurrencies. Automatic closure takes place at a single time on Friday, by Server Time, published in the Client Area.

8.5 Minimum interval between trades and HFT

High-frequency trading is prohibited. A trade opened less than 60 seconds after the previous trade, and a trade closed less than 60 seconds after it was opened, are technical breaches under clause 11.2: any positive result of such a trade is excluded from the simulated result and from programme progress, and any negative result remains in the account. Timing is measured on the platform's timestamps; where a position is closed in parts, each closing is assessed separately.

8.6 Prohibited trading practices

The following are prohibited: tick scalping; latency, arbitrage and price-feed exploitation; hedging; martingale and grid strategies; wash trading; one-sided betting; and any practice designed to exploit a simulation artefact rather than to demonstrate trading skill.

8.7 Hedging

8.7.1 Holding opposing positions in the same or a correlated instrument within one account is prohibited.

8.7.2 Holding opposing positions across accounts, whether the Client's own accounts or in coordination with another person, is a systemic breach and results in termination of all accounts held by the Client.

8.8 Mirroring across the Client's own accounts

Opening the same position in the same direction on more than one of the Client's own accounts is permitted. Where the Client does so, the risk limits in clause 8.2 continue to be assessed in aggregate across all of the Client's accounts.

8.9 Copy trading

Copying the trades of a third party, subscribing to signal or copy-trading services, and allowing a third party to trade the account are prohibited.

8.10 Expert Advisors

Automated systems may be used provided that the Client declares the system in the Client Area before use, stating its name and its author. Publicly distributed, purchased or rented systems, and systems that copy the trades of a third party, are not permitted. The Company may at any time require the source code of a declared system as proof of ownership; a Client who does not supply it within seven days of the request is treated as using an unapproved system under clause 11.4.

8.11 Platform access and API use

The Company monitors connection data, including IP addresses, devices and API sessions. Where a Client is found to use an abnormal number of distinct API connections or IP addresses, the Company may suspend or block the Profile pending explanation.

8.12 Off-market quotes

The Company may void any trade executed at a price that does not reflect market conditions, including prices resulting from feed errors, spikes or platform faults, and recalculate the account accordingly.

09

The Funded Stage

9.1 Completion of an Evaluation Programme does not automatically entitle the Client to a Funded Account. The Company may decline to issue one where the Client has breached these Terms, has not completed verification, or where the Company assesses the Client's demonstrated approach as carrying an unacceptable level of risk.

9.2 For the purposes of clause 9.1, indicators of an unacceptable level of risk include: systematic trading at the outer edge of the risk limits; concentration of the simulated result in news events; repeated breaches treated as technical under clause 11.2; and any other pattern which, in the Company's reasonable assessment, demonstrates exposure-taking rather than trading skill. In addition, a Funded Account is declined where any of the following is recorded during the Evaluation Programme: (a) three or more technical breaches under clause 11.2; (b) more than 50% of the simulated result of a phase produced by trades opened or closed within 30 minutes of a high-impact news release; (c) a single trade producing more than 50% of the performance target of a phase.

9.3 Where a Funded Account is issued, it is made available to the Client within 48 hours of the Company confirming successful completion of the Evaluation Programme. New credentials are sent to the Client under section 16.

9.4 Where a Funded Account is declined under clause 9.1, the Client receives a full refund of the fee paid for the account concerned.

9.5 Allocation cap. The total simulated capital allocated to one Client across all Funded Accounts must not exceed USD 200,000. There is no limit on the number of accounts, only on total allocation. The Client may continue to purchase Evaluation Programmes while at the cap, but no further Funded Account is issued until capacity becomes available. A failed or closed Funded Account releases its capacity immediately.

9.6 Account growth. The Company reviews Funded Accounts once each calendar quarter. Where, during the quarter under review, (a) no breach of these Terms has been recorded on the account, (b) at least four Rewards have been requested and paid on it, and (c) the account is net positive over the quarter as a whole, the Company may increase the Account Size to 125%, then to 150%, then to 200% of the Account Size originally purchased. Loss limits and Reward caps are recalculated on the increased Account Size; the Reward share is unchanged. An increase is granted at the Company's discretion; meeting the conditions creates no entitlement to one. Total allocation remains subject to the cap in clause 9.5.

9.7 Inactivity. A Funded Account on which no trade is opened for 30 consecutive days is closed. Any unpaid simulated result on that account is forfeited and no Reward becomes payable in respect of it. The Company gives the Client seven days' notice before closure, sent in accordance with section 16, so that a Reward may be requested before the account is closed.

9.8 A Funded Account may be paused on the Client's request. A pause of more than two months is granted individually and at the Company's discretion. Clause 9.7 does not apply to an account while a pause approved by the Company is in effect.

10

Rewards

10.1 Reward share. The Client receives 80% of the simulated result taken into account for the Reward, and the Company retains 20%. A 90/10 share is available as a paid add-on at +10% of the account price, purchased at checkout and recorded against the account. The Company may also grant an improved share at its discretion where a Client demonstrates sustained compliant performance over several Reward cycles. Such a grant is discretionary, is recorded against the account, and creates no entitlement for any other Client.

10.2 First Reward. The first Reward may be requested 14 days after the first trade is opened on the Funded Account. The period runs from that first trade, not from purchase, activation or the delivery of credentials. Where no trade has been opened, no period is running.

10.3 Subsequent Rewards. A minimum interval of 14 days applies between Reward requests. The next eligible date is displayed in the Client Area.

10.4 Weekly Rewards add-on. For +10% of the account price the minimum interval between Reward requests is reduced to seven days.

10.5 Cap per Reward. The amount received by the Client is capped at 5% of the Account Size for the first Reward on an account and at 8% of the Account Size for each subsequent Reward. The cap applies to the net amount received by the Client after the applicable share, and applies to all accounts irrespective of any add-on purchased.

10.6 A simulated result in excess of the cap is not forfeited. It remains on the account and may be included in a subsequent Reward request, subject to the same cap.

10.7 The first Reward on a Funded Account cannot be requested unless the minimum trading days in clause 7.2 have been met on that account.

10.8 Processing. A Reward request is reviewed within 24 hours of submission. An approved request is paid within 48 to 96 hours of approval. Status is shown in the Client Area, and a rejected request shows the reason.

10.9 Payment provider fees. The fee charged by the payment provider for the transfer is deducted from the amount paid. Fees vary by provider and by method and are not fixed by the Company. The applicable fee is confirmed to the Client on request.

10.10 Method of payment. Rewards are paid in cryptocurrency or through the payment platform designated by the Company in the Client Area. The Client selects the method when submitting the request, from the methods then available.

10.11 Investigation. Where the Company suspects a breach of these Terms, it may suspend processing of a Reward request for up to 30 days while it investigates. The Client is notified in writing when such a suspension begins.

10.12 A Reward is payable only to the verified Client, only to a payment method in the Client's own name, and only where sections 3 and 4 are satisfied.

11

Breaches and Consequences

11.1 Breaches are dealt with at two levels.

11.2 Technical breaches — including exceeding the single-position risk limit in clause 8.2.1, exceeding the aggregate risk limit in clause 8.2.2, exceeding the maximum number of open positions in clause 8.2.4, a position left without a stop loss beyond the window in clause 8.2.5, a trade opened less than 60 seconds after the previous one, a trade closed less than 60 seconds after it was opened, trading inside the news window, and holding a position over the weekend on a Funded Account — result in the affected trade being voided and excluded from all calculations. Where a risk limit is exceeded, the Company additionally closes the positions concerned. The account continues. Where a trade is voided under this clause, any positive result of the trade is removed from the account and any negative result remains. Voiding does not reverse the termination of an account under clause 7.4 where a loss limit was reached.

11.3 Where a risk limit under clause 8.2 is exceeded a second time on the same account, the consequence is escalated: all simulated results on the account are voided, the account is closed, and no Reward is payable in respect of it. The Company gives the Client written notice under section 16 after the first breach of a risk limit on an account.

11.4 Systemic breaches — including hedging across accounts, copy trading, wash trading, use of unapproved automated systems, multiple Profiles, transfer of an account to a third party, circumvention of jurisdictional restrictions, and any deliberate exploitation of the simulation — result in all simulated results being voided, the account being closed, and no Reward being payable. The Company may close all accounts held by the Client.

11.5 The Company may escalate the consequence of a technical breach to the systemic level where the breach is repeated or where the pattern indicates deliberate circumvention rather than error.

11.6 Breaching the daily loss limit or the maximum drawdown is not a breach of these Terms; it terminates the account under clause 7.4 and gives rise to no further consequence.

12

Chargebacks

12.1 Where the Client raises an unjustified complaint or dispute with a bank or payment provider instead of using the appeals and complaints procedure in section 19, the Company may immediately suspend and terminate the Service, void any pending Reward, and refuse to contract with the Client in future.

12.2 A refund available under clause 5.3 is provided directly by the Company on request and does not require a chargeback.

13

Technical Faults and Remedies

13.1 Where a fault in the platform, the price feed or a service of the Company's suppliers affects an account, the Company corrects the account balance to the state it was in at the moment the affected position was opened. A position that had not been closed at the time of the fault is treated as void and produces no result.

13.2 Where such a fault causes the loss of an Evaluation Account, the Company provides a free restart of the programme concerned.

13.3 The remedies in clauses 13.1 and 13.2 are the Client's sole and exclusive remedies in respect of technical faults and platform unavailability. The Company is not liable for loss of anticipated or hypothetical gain, for consequential or indirect loss, or for the acts and omissions of third-party suppliers including platform providers, price-feed providers and payment providers. Nothing in this clause limits liability that cannot lawfully be limited, including liability for wilful misconduct or gross negligence. The Company's total liability arising in connection with an account does not exceed the fee paid for that account.

13.4 The Service is provided on an "as available" basis. The Company may suspend access for maintenance, and is not obliged to compensate for suspension.

14

Intellectual Property and Use of the Platform

14.1 All rights in the Client Area, the trading environment, the analytics and the content provided remain with the Company or its licensors. The Client receives a personal, non-transferable, revocable right of use for the duration of the contract.

14.2 Scraping, reverse engineering, automated interrogation of the Client Area, resale of access, and use of the Service to provide services to third parties are prohibited.

15

Data, Marketing and Publication

15.1 Personal data is processed in accordance with the Privacy Policy.

15.2 The Company may publish simulated results, statistics and Reward amounts in marketing materials using the Client's nickname and without any other identifying detail.

15.3 Publication of the Client's full name, photograph or video requires a separate, specific consent given by the Client outside these Terms, which the Client may refuse without any effect on the Service and may withdraw at any time. Withdrawal takes effect for the future and does not require the removal of materials already distributed.

15.4 The Client may request deletion of their personal data at any time. Deletion is carried out except in respect of data the Company is required to retain under anti-money-laundering obligations, which is retained for the statutory period and deleted afterwards.

15.5 The Profile itself can be closed in the Client Area only once all accounts held under it have been closed.

16

Notices

16.1 E-mail is the sole channel for notices having legal effect under these Terms. Notices of breach, investigation, inactivity, amendment and any decision affecting an account are sent by e-mail to the address registered on the Profile.

16.2 Every such decision is additionally recorded in the Client Area, where it is visible to the Client on logging in, together with the date on which it was taken.

16.3 The Company may also send the same information through its Discord and Telegram channels. Discord and Telegram are informational and supplementary channels only. A message sent through them does not constitute a notice under these Terms, does not start any period running, and its non-delivery does not affect a notice properly sent by e-mail.

16.4 A notice sent by e-mail is treated as delivered on the day it is sent, unless the Company receives a delivery failure. Where a delivery failure is received, the Company re-sends the notice and any period running from it begins on the date of the successful send.

16.5 The Client is responsible for keeping the e-mail address registered on the Profile current and accessible, and for ensuring that messages from the Company are not blocked or filtered. The Client may update the address in the Client Area at any time.

16.6 Notices from the Client to the Company are sent through the support channel published in the Client Area.

17

Amendments

17.1 The Company may amend these Terms and the Trading Rules. Amendments take effect 14 days after notice is given under section 16. An amendment that makes the Trading Rules more restrictive applies only to accounts purchased after it takes effect; an account purchased earlier continues under the version of the Trading Rules in force at the time of its purchase until it is closed. Updates to the list of restricted jurisdictions under clause 3.4 and amendments required by applicable law take effect on notice for all accounts.

17.2 A Client who does not accept an amendment may close their accounts before it takes effect.

17.3 The current version is always published in the Client Area with its version number and date.

18

Suspension and Termination

18.1 The Company may terminate the contract with the Client at its discretion. On such termination the Company refunds the fees paid for Evaluation Programmes that have not yet resulted in a Funded Account. Where a Funded Account is terminated under this clause, any Reward-eligible simulated result recorded on it at the date of termination is paid in accordance with section 10.

18.2 Clause 18.1 does not apply where termination follows a systemic breach under clause 11.4 or a chargeback under section 12; in those cases no refund is due.

18.3 The Client may stop using the Service at any time and may close any account through the Client Area.

18.4 Sections 11 to 21 survive termination.

19

Appeals and Complaints

19.1 What may be appealed

19.1.1 The Client may appeal against any decision of the Company affecting an account, including: the recording of a breach; the voiding of a trade; the closure of an account; the refusal to issue a Funded Account under clause 9.1; the rejection or reduction of a Reward request; and the closure of an account for inactivity under clause 9.7.

19.1.2 The termination of an account by the daily loss limit or the maximum drawdown under clause 7.4 may be appealed only on the ground that the calculation was wrong or that a technical fault under section 13 caused it. Reaching a loss limit is not itself a matter for appeal.

19.2 How to appeal

19.2.1 An appeal is submitted in writing through the Company's support channel within 30 days.

19.2.2 The 30-day period runs from the later of: (a) the date on which the notice of the decision was sent to the Client by e-mail under clause 16.1; and (b) the date on which the decision first became visible to the Client in the Client Area under clause 16.2. Where the Client shows that they became aware of the decision at a later date for a reason outside their control, the period runs from that date.

19.2.3 The appeal must state the account number, the decision being appealed and the grounds relied on. The Client may attach screenshots, platform statements or any other evidence.

19.2.4 An appeal submitted after the period in clause 19.2.1 is considered at the Company's discretion. The Company will normally consider it where the delay is explained.

19.2.5 Nothing in this clause limits a right of review conferred by the law applicable to the Client, including any right under data protection law to obtain human review of a decision reached by automated means. That right may be exercised at any time and is not subject to the period in clause 19.2.1.

19.3 How an appeal is examined

19.3.1 The appeal is examined by a member of staff who did not take the original decision and who has access to the underlying records: the trading history, the data used in the automated evaluation, the threshold applied and the event that triggered it.

19.3.2 Where the decision was reached by automated means, this examination is the human review described in the Privacy Policy. The Client has the right to obtain that review, to express their point of view and to contest the outcome. That right is not conditional on submitting a formal appeal and is not limited by the period in clause 19.2.1.

19.3.3 The Company responds within 30 days of receiving the appeal. Where the matter requires records from a third-party platform provider, the Company informs the Client and states the expected timescale.

19.4 The state of the account during an appeal

19.4.1 The account is preserved in the state it was in when the decision was taken. Trading records, positions and the account history are not deleted while an appeal is open or while the period for bringing one is running.

19.4.2 Where the appeal concerns a Reward request, the request remains open and is not treated as withdrawn.

19.4.3 Preservation of the account does not restore access to trading. Trading is restored only if the appeal succeeds.

19.5 Outcomes

19.5.1 An appeal may be upheld in full, upheld in part, or dismissed. The Company states its reasons in writing.

19.5.2 Where an appeal is upheld, the Company applies the remedy appropriate to the decision, which may include: reinstating a voided trade and recalculating the account; restoring a closed account together with the simulated result recorded at the time of closure; issuing a Funded Account that was declined; releasing a Reward that was refused; or, where restoration is not possible, providing a free restart of the programme concerned.

19.5.3 Where an appeal is dismissed, the Client may ask for a second-level review only on the basis of evidence that was not available at the time of the first examination. A second-level review is carried out by a senior member of staff and concludes within a further 30 days.

19.6 Complaints about service

19.6.1 A complaint about the quality of the service, the conduct of staff, delays, or any matter other than a decision listed in clause 19.1 is submitted through the same channel and answered within 30 days.

19.7 Relationship to legal proceedings

19.7.1 The appeal or complaint stage is a precondition to bringing proceedings, save where the applicable law does not permit such a precondition.

19.7.2 Nothing in this section limits the rights of a Client who is a consumer under clause 20.3, or the right to lodge a complaint with a data protection authority as described in the Privacy Policy.

20

Governing Law and Jurisdiction

20.1 These Terms are governed by the laws of Saint Lucia.

20.2 The courts of Saint Lucia have jurisdiction over disputes arising out of or in connection with these Terms.

20.3 Consumers. Nothing in clauses 20.1 and 20.2 deprives a Client who is a consumer of the protection of the mandatory provisions of the law of their country of habitual residence, or of the right to bring proceedings before the courts of that country where the applicable law confers it.

20.4 Claims must be brought within 12 months of the event giving rise to them, save where the applicable law provides otherwise.

21

General

21.1 Language. These Terms are concluded in English, which is the sole authentic version. Any translation is provided for convenience only and has no legal effect.

21.2 Force majeure. The Company is not liable for failure to perform caused by events beyond its reasonable control, including outages of platform, connectivity or payment infrastructure, market disruption, acts of authorities and armed conflict.

21.3 Severability. If a provision is held invalid, the remainder continues in force and the invalid provision is replaced by a valid one of the closest possible effect.

21.4 Assignment. The Client may not assign or transfer any rights under these Terms. The Company may assign its rights and obligations to a group company on notice.

21.5 Entire agreement. These Terms, together with the Risk Disclaimer, the Privacy Policy, the Cookie Policy, the AML/KYC Policy and, where applicable, the Affiliate Terms, constitute the entire agreement between the parties.

21.6 No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.