13.1 You can appeal any decision affecting your account: a recorded breach, a voided trade, a closed account,
a declined funded account or a rejected Reward.

13.2 Write to support within 30 days, giving your account number and why you believe the decision is wrong.
The 30 days run from whichever is later: the day we e-mailed you, or the day the decision appeared in your
dashboard.

13.3 Your appeal is examined by a person who did not take the original decision and who can see the
underlying trading records. We respond within 30 days.

13.4 Your account and its records are preserved while an appeal is open. Full details of the procedure are in
section 19 of our Terms and Conditions